Latest News & Views

 

Patient Group


Greenwood Surgery has had a Steering Group for some time that has done sterling work (and for which we are very grateful.) This evolved from the Patient Action group which was largely responsible for stopping the old Maldon and South Chelmsford PCT shutting down this surgery for good (and so we are VERY grateful to the Action Group!)

We have now been told that the Steering Group must evolve into a Patient Participation Group that meets fairly regularly. We realise that many of you have busy lives and that making meetings is often very difficult – so we’ll be happy to have a list of people who can’t always turn up but would be happy to contribute ideas/suggestions. Please make it clear if you want to be one of these ‘absent friends.’


Being involved in any capacity will enable you to find out more about how things work (and, more importantly, don't work)  in the NHS in this area - and will give you the opportunity to influence the development of local health service.


If you would like further details please contact Janice Nightingale, practice manager at Greenwood Surgery ( email: greenwood.surgery@btinternet.com )

 

There is an Extraordinary Meeting scheduled for 7.30pm on Monday 21 May 2012 to be held at the surgery.

 

Thanks

John

+++

 

The Coffee Morning held on Saturday 21 April 2012

The Patient Participation Group (PPG) are pleased to announce the huge success for the Coffee Morning.

We were able to raise a massive £2,066.00 which will be used to fund the purchase of new equipment for patient use.

We would like to thank everybody who took part in this event and to particularly thank those who gave donations of money, prizes for the raffle, made cakes for the occassion or just helped with the event - many, many thanks

We will publish what equipment has been bought from these funds and keep you updated on its use.

+ + + + +

 

GREENWOOD SURGERY - PATIENT SURVEY 2012

Requires improvement
Satisfactory
Good
Very Good
Excellent
YES
NO
Don’t Know
Blank
Total
Q 1 Please describe your overall satisfaction with the surgery opening hours
09.4%
2.36%
5.66%
21.70%
69.34%
0.00%
212
Q 2 Please describe your overall satisfaction to book an appointment when you want
2.84%
3.32%
8.06%
22.27%
63.51%
0.00%
212
Q 3 Do you feel there is a need to change the unbooked appointments
2.36%
96.17%
1.42%
212
Q 4 Do you feel there is a need to change the routine booked appointments
2.36%
97.64%
0.00%
212
Q 5 Have you encountered any difficulties with reception issues
0.94%
99.06%
0.00%
212
Q 6 What is your feeling about the overall care you have received from the surgery
0.94%
0.94%
4.72%
10.38%
83.02%
0.00%
212
Q 7 What is your feeling about the overall care you have received from the surgery, how good were they at the following
    Giving enough time
0.95%
0.95%
5.69%
12.32%
80.09%
0.55%
212
    Asking about the symptoms
0.95%
0.55%
6.64%
14.22%
77.73%
0.55%
212
    Listening to you
1.42%
0.95%
5.21%
12.80%
79.62%
0.55%
212
    Explaining tests and treatments
1.42%
0.55%
5.69%
16.11%
76.30%
0.55%
212
    Involving you in decisions about your care
1.91%
0.00%
4.78%
16.75%
76.56%
1.42%
212
    Treating you with care and concern
1.42%
0.00%
3.79%
13.74%
81.04%
0.55%
212
Q 8 When you last had an appointment with the following, how do you rate them
    Doctor
1.49%
0.50%
4.46%
8.42%
85.15%
4.72%
212
    Nurse Practitioner
1.56%
1.56%
5.21%
8.85%
82.81%
9.43%
212
    Practice Nurse
2.08%
0.52%
4.17%
7.81%
85.42%
9.43%
212
    Health Care Assistant
5.08%
0.85%
2.54%
8.47%
83.05%
44.34%
212
Q 9 How many times do visit the surgery in a year
    1 to 2
10.38%
0.55%
212
    3 to 5
35.85%
0.55%
    6 to 10
29.72%
0.55%
    11 to 15
12.26%
0.55%
    More than 15
11.32%
0.55%
Q 10 Please indicate your age range
    <16
0.47%
0.55%
212
    16 to 24
5.66%
0.00%
    25 to 34
6.60%
0.00%
    35 to 44
11.79%
0.00%
    45 to 54
20.75%
0.00%
    55 to 64
31.60%
0.00%
    65 to 74
16.98%
0.00%
    Over 75
5.66%
0.00%
Q 11 Gender
    Male
44.81%
0.55%
212
    Female
54.72%
0.00%
Q 12 Ethnicity
    White British
94.28%
0.55%
212
    White European
2.83%
0.00%
    Black British
0.00%
0.00%
    Black Caribbean
0.00%
0.00%
    Black African
0.00%
0.00%
    Asian British
0.00%
0.00%
    Indian
0.00%
0.00%
    Pakistani
0.00%
0.00%
    Bangladeshi
0.00%
0.00%
    Chinese
0.47%
0.00%
    Mixed
0.47%
0.00%
    Other
0.47%
0.00%
Q 13 Before you took this survey, did you know the practice had a Patient Group
50.94%
48.58%
0.47%
212
Q 14 Do you think the Patient Participation Group (PPG) will be a benefit to patients
59.43%
1.89%
32.81%
0.47%
212
Q 15 Are there any topics or services you think the PPG should address
14.15%
15.57%
68.87%
1.42%
212
 
Yes/No
 Comment
3 Do you feel there is a need to change the unbooked appointments
YES Early start
YES Keep it open till 11:00
YES Mon am is very busy so from 9-10 no Drs. Appointments and it can be an "all hands to deck" etc - apart from Mon am Fine.
YES Yes extended till 10:30
NO Always able to get to see doctor or nurse really quickly.
NO Happy and convenient
NO I am able to see a nurse or doctor at all times upon visiting the surgery.
NO I am very satisfied with the system as it is
NO I feel this works particularly well - and I have always managed to see someone.
NO I found that the staff at Greenwood Surgery bend over backwards to accommodate our needs, even at short notice.
NO I have always been able to get an appointment when I need one.
NO I have always found the surgery to be excellent when I need an appointmernt whether booked or unbooked.
NO I haven't really used this service for a long time so can't really comment.
NO I only moved to SWF 4 years ago having lived and attended a different doctors surgery all my life and Greenwood is so much better. No complaints or faults whatsoever.
NO It is reassuring that you can always be seen on a given day when necessary
NO It works perfectly well. No need for change
NO I've never had a problem.
NO Love them
NO Necessary and well used
NO No this is a great facility that really helps out with people who can't make appointments due to work or emergencies
NO No. It is useful to know you can drop in any day if there is a problem
NO None whatsoever.
NO So useful to have an unbooked surgery only thing maybe is to have a few regular appointments from 8am.
NO System very good for schools and workers
NO The occasions I have had to use this it has always seemed a good system.
NO The unbooked appointment system is an excellent service which provides you with the ability to see a nurse/doctor as soon as you need to without having to wait for an appointment.
NO The unbooked appointments are fantastic.  Whenever I have had an urgent health problem I have used the unbooked surgery in the morning and have always been seen.
NO The unbooked appointments work really well
NO The unbooked surgery allows access to the doctor when normal appointments are full.
NO The unbooked surgery is fantastic. How many other surgeries offer this service ?
NO The unbooked surgery is run very well at this surgery, so waiting is kept to a minimum.
NO Think this is a wonderful system and I know if the duty nurse thinks I need to see John it will happen quickly.
NO This is a service that I have only used a few times annd has been very good when I have had to use it.
NO This is an excellent service not provided by many other GPs.
NO This works really well and we know that should we require assistance at short notice, we will get it.
NO Unbooked appointments work very well and are there for the people that need them.
NO Why change it if it ain't broke !
NO Works well as it is. Turn up and wait your turn
NO Would be good if it were to open at 08:00
NO

Don't know never had to attend.

4 Do you feel there is a need to change the routine booked appointments
YES It would be helpful to have a Saturday morning surgery or one late night surgery for those who work during the week or get ome late of an evening.
YES More staff would mean faster appointment times
NO Again, most of the time you can get an appointment within a day or two, so no I don't think that this should change.
NO Always get the time I want
NO Brilliant to have late appointment and actually being able to book appointments for later in that day - rare.
NO Changed surgery last year from The New Surgery. Changing over was the best decision. No comparison, excellent service offered
NO Excellent co-operation and amazingly short waiting times to see a doctor or nurse, even when surgery is busy.
NO Given the resources of the surgery it is incredible how promptly appointments are made
NO I always have to wait 10-20 mins for my appointment, perhaps they should be spaced further apart.
NO I can usually get a booked appointment quote quickly providing I am flexible in the time I can attend.
NO I have always found the surgery to be excellent when I need an appointmernt whether booked or unbooked.
NO I have to say we don't often use the Surgery, but when we have, we have been seen very quickly indeed.
NO Maybe open a bit later in the evening. Always running late with appointments.
NO Never had a problem getting an appointment when needed.
NO No problems booking apopointments at all.
NO No, the range is more than adequate.
NO Not sure what can be done - we just need more Dr Cormack's
NO On the last 2 occasions recently that I have need an appointment and been unable to get into the unbooked surgery, I have been fortunate to ger one the same day.
NO Provided that urgent booked appointments can still be slotted in.
NO The system seems to work well and receptionists are always very accommodating but it's not allways possible to get appointments exactly when needed, which can be dissifult for people working full-time and restricted in flexibility.
NO You can normally get an appointment to see a doctor reasonably quickly.

5 Have you encountered any difficulties with reception issues
YES Repeat prescriptions required. Medication had run out, told to make an appointment with nurse. No problems with ill health.
YES When booking an a pre-booked appointment time with one of the older receptionists was told that we did not have an appointment. She argued that we did not, we had not booked only to find that she was looking at the wrong date.
YES When phoning in to book an appointment was told that the computer system was down so was unable to see what times were available. Phoned back within a minute, different receptionist who said that there was no problem with the computer and was able to book an appointment.
NO All reception staff are extremely friendly, helpful and efficient.
NO All the staff treat patients with the utmost respect, care and concern and on quite a few occassions have gone above and beyond their duty to help our particular family for which we are extremely grateful.
NO All very helpful - pleasing to speak with most, most accommodating at all times, utmost discretion
NO Always polite, efficient and helpful.
NO Always professional and helpful
NO Always very courteous.
NO Always very friendly and helpful.
NO Always very helpful and friendly as are all the Greenwood Surgery staff.
NO Always very positive and happy.
NO Everyone is so lovely
NO Friendly, efficient and compassionate
NO I have always found the reception service first class. No problems changing or booking appointments.
NO I have always found this surgery very good, helpful and the staff very polite.
NO Like to see Dr Cormack when I want instead of Nurse Practitioners
NO Never had an issue, always found reception very polite and understanding.
NO No, the service received from the surgery is excellent, prompt and always courteous.
NO None at all
NO Not all staff are obliging.
NO Not enough "Kissing" !
NO On the contrary, the people who staff reception are invariably courteous and helpful.
NO Quote the opposite. I have always found staff courteous and helpful.
NO Reception has always dealt with my problems or issues.
NO Receptionists are all friendly and helpful
NO Staff always pleasant & courteous.
NO The reception staff are always very helpful in trying to accommodate patients.
NO The staff are always pleasant and friendly
NO The staff are always very helpful, friendly and courteous and make you feel valued as a patient J.
NO The staff on reception have always been very helpful and understanding.
NO They are excellent. So friendly & helpful
NO Very friendly staff, can see they work well as a team and genuinely care about patients.
NO Very pleasant, efficient staff.
NO Very polite and helpful, unlike some surgeries
15 Are there any topics or services you think the PPG should address ?
YES
 Lack of funding for this practice and provision of adequate resources to support Dr. Cormack.
To ensure patients are informed of any meetings the PCT holds regarding Greenwood's future !
YES
 Inadequate funding for my practice.
YES
 Funding anaomalies.
YES
 I am concerned about the proposal to allow private companies to get access to my medical records for the purpose of research. I'm not sure whether the PPG would cover this.
General I am very pleased to send you the completed survey. Please find it as an attachment (hoppefully)! Sorry did not what an HCA was - but I am sure that they are excellent too!
I am lucky enough to have good health and rarely visit the surgery - so difficult to answer.
Keeping the surgery open and well-funded.
Lack of support from PCT.
I think that Greenwood Surgery is an excellent surgery and I have always been impressed by the level of service my family have received.

 

nhs
 
 

PATIENT PARTICIPATION DIRECTED ENHANCED SERVICE 2011/12
 
Practice Name: Greenwood Surgery
   
Does the Practice have a website? YES
   
Practice website address: www.greenwoodsurgery.co.uk
 
Show how the practice demonstrates that the Patient Reference Group is representative by providing information on the practice profile:
Age
Practice population profile
PRG profile
Representation
Age band
Number of Patients
% of
Patients
Number of Patients in PRG
% in the PRG Group

% of PPG representation in comparison to
Practice Population
Age Band
Under 15
316
11.87%
0
0%
0.00%
15 – 24
354
13.30%
0
0%
0.00%
25 - 34
407
15.29%
0
0%
0.00%
35 – 44
273
10.26%
1
5%
0.37%
45 – 54
449
16.87%
7
32%
1.56%
55 – 64
512
19.23%
6
27%
1.17%
65 – 74
192
7.21%
5
23%
2.60%
75 – 84
103
3.87%
2
9%
1.94%
Over 84
56
2.10%
1
5%
1.79%
Totals
2662
100.00%
22
100%
0.83%


Question : What efforts have been undertaken by the Practice to achieve patient membership for those categories in the above table, particularly those that have no or minimal representation. Please describe the actions that have been embarked on in 2011/12 and the plans for 2012/13:  
Answer : As a practice we have tried to encourage all of our patients to join the PPG by having posters and information in the surgery on the patients notice board, sending email information to the patient email addresses (that we have), putting information on the surgery website, having information in the practice leaflet, attaching information about the PPG to repeat prescriptions and finally advertising it in the weekly community magazine in the GP's column. Plans for 2012/13 are to continue with all of the above, also we are going to launch a regular newsletter which shows what the group has been doing. This will be on the reception desk and offered to patients when they attend, it will also be added to the pratice website. As a surgery we will be taking part in the '999' fun day and will actively encourage our PPG. The PPG are also planning several events to boost awareness, this includes coffeee mornings and cake sales.

 

Ethnicity
Practice population profile
PRG profile
Representation
Ethnic Group
Number of Patients
% of
Patients
Number of Patients in PRG
% in the PRG Group
% of PRG representation in comparison to
Practice Population
Ethnic Group
British
2601
97.71
20
91%
0.77%
Irish
4
0.15
0
0%
0.00%
Other
40
1.50
2
9%
5.00%
White/ Black Caribbean
1
0.04
0
0.00%
0.00%
White/Black African
0
0.00
0
0.00%
White/Asian
3
0.11
0
0.00%
0.00%
Indian
2
0.08
0
0.00%
0.00%
Pakistani
0
0.00
0
0.00%
Bangladeshi
0
0.00
0
0.00%
Caribbean
0
0.00
0
0.00%
African
0
0.00
0
0.00%
Chinese
0
0.00
0
0.00%
Any other Ethnic Group
11
0.41
0
0.00%
0.00%
Refused to answer
0
0.00
0
0.00%
Totals
2662
100
22
100%


Question : What efforts have been undertaken by the Practice to achieve patient membership for those categories in the above table, particularly those that have no or minimal representation. Please describe the actions that have been embarked on in 2011/12 and the plans for 2012/13:  
Answer : As a practice we have tried to encourage all of our patients to join the PPG by having posters and information in the surgery on the patients notice board, sending email information to the patient email addresses (that we have), putting information on the surgery website, having information in the practice leaflet, attaching information about the PPG to repeat prescriptions and finally advertising it in the weekly community magazine in the GP's column. Plans for 2012/13 are to continue with all of the above, also we are going to launch a regular newsletter which shows what the group has been doing. This will be on the reception desk and offered to patients when they attend, it will also be added to the pratice website. As a surgery we will be taking part in the '999' fun day and will actively encourage our PPG. The PPG are also planning several events to boost awareness, this includes coffeee mornings and cake sales.

Gender
Practice population profile
PRG profile
Representation
Gender
Number of Patients
% of
Patients
Number of Patients in PRG
% in the PRG Group
% of PPG representation in comparison to
Practice Population
Gender Group
Male
1385
52%
10
45%
0.72%
Female
1277
48%
12
55%
0.94%
 
2662
100%
22
100%


Question : What efforts have been undertaken by the Practice to achieve patient membership for those categories in the above table, particularly those that have no or minimal representation. Please describe the actions that have been embarked on in 2011/12 and the plans for 2012/13:  
Answer : As a practice we have tried to encourage all of our patients to join the PPG by having posters and information in the surgery on the patients notice board, sending email information to the patient email addresses (that we have), putting information on the surgery website, having information in the practice leaflet, attaching information about the PPG to repeat prescriptions and finally advertising it in the weekly community magazine in the GP's column. Plans for 2012/13 are to continue with all of the above, also we are going to launch a regular newsletter which shows what the group has been doing. This will be on the reception desk and offered to patients when they attend, it will also be added to the pratice website. As a surgery we will be taking part in the '999' fun day and will actively encourage our PPG. The PPG are also planning several events to boost awareness, this includes coffeee mornings and cake sales.


Question : Outside of the above three Categories please provide examples of other patient groups you have targeted to and how you have endeavoured to recruit.
Answer : We are targetting other members of the practice poulation, such as our disabled patients, to join the PPG, as virtual members of the group, as they may find it difficult to attend the surgery after hours for the meetings, this also includes those patients that do not attend the surgery regularly or those that do not want to come out after a long day at work. We continue to promote to the PPG as stated above.
Completed by: Janice Nightingale
Date: 
 2 March 2012